Everything you need to engage CCM and RPM patients.
Phanova blends AI-led outreach, clinician guardrails, and billing automation so outpatient teams can scale without adding staff.
Platform pillars
Built for outpatient clinics that need predictable engagement, clean documentation, and compliant communications.
AI outreach that feels human
Text and voice agents run outreach playbooks, respond in natural language, and surface only the edge cases to clinicians.
- Patient-friendly scripts tuned for CCM/RPM.
- Omnichannel follow-ups without extra apps.
Care plans on autopilot
Condition-aware plans are created and kept current using your clinic’s protocols, education, and goals.
- Personalized actions, goals, and education.
- Automatic refresh as patient data changes.
Billing-ready from day one
Every interaction is time-stamped and categorized so billing reports are exportable in minutes.
- Minutes per patient calculated automatically.
- Audit-ready logs for CCM/RPM codes.
Security-first infrastructure
HIPAA-aligned, US-based infrastructure with consent capture, audit trails, and role-based access control.
- Compliant messaging and voice channels.
- Data handling that meets clinic requirements.
What you get
A single workspace that connects outreach, clinical workflows, and billing.
Sequenced touchpoints
Playbooks for enrollment, vitals collection, medication adherence, and symptom check-ins.
- Voice and SMS with your cadence and tone.
- Response-aware branching keeps patients engaged.
- Escalations to clinicians when risk criteria hit.
Individualized plans
Care plans generated from your protocols, refreshed automatically, and shared with patients.
- Condition-aware goals and education.
- Tasks and reminders patients can act on quickly.
- Clinic preferences embedded in every plan.
Human-in-the-loop controls
Clinicians see the full conversation context, intervene fast, and leave notes without chasing data.
- Exception inbox with prioritization cues.
- Complete conversation history per patient.
- Templates your team can adjust on the fly.
Reporting without spreadsheets
Time-stamped logs roll up into exportable reports for CCM and RPM billing.
- Minutes per patient tallied automatically.
- Audit trail across text and voice interactions.
- Exports that drop directly into your billing flow.
A clean rollout, start to finish
From kickoff to outreach, we keep teams focused on care instead of setup.
Import and align
We import CCM/RPM candidates, confirm protocols, and tune playbooks to your clinic’s voice.
Launch outreach
Text and voice agents begin outreach within days—no apps or EHR integrations required.
Monitor and refine
Your team sees exceptions only, while care plans and playbooks learn from every patient interaction.
Bill with confidence
Time-stamped logs and reports make monthly billing quick, accurate, and audit-ready.
Let’s modernize patient engagement together
Phanova delivers the outreach, care plans, and documentation you need to keep patients engaged and billing clean.